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How to resolve the error "payment has been declined by your bank/payment provider
How to resolve the error "payment has been declined by your bank/payment provider

Possible solutions for payment error

Joe Sutcliffe avatar
Written by Joe Sutcliffe
Updated over a week ago

How to resolve the error "payment has been declined by your bank/payment provider:

  • Contact the Bank or Payment Provider: Suggest that the user immediately contact their bank or payment provider to get specific details about the declined transaction. They may be able to provide insights into the reason for the decline.

  • Verify Sufficient Funds: Ask users to check if there are sufficient funds in their account to cover the transaction. If not, they should transfer funds or use an alternative payment method.

  • Update Card Information: Encourage users to verify that the card details (e.g., card number, expiration date, CVV) entered during the transaction are correct. If there are any discrepancies, they should update the information.

  • Check Card Activation: Remind users to ensure that their credit/debit card is activated. Some cards require activation before they can be used for online transactions.

  • Address Mismatch: Highlight the importance of providing accurate billing information. If the billing address entered does not match the one associated with the card, it could result in a decline.

  • Temporary Hold or Limit: Inform users that some banks may impose temporary holds or limits on transactions, especially if they are unusual or higher than usual. They should check with their bank to lift any such restrictions.

  • Try Another Payment Method: Suggest users try an alternative payment method, such as a different credit/debit card or PayPal

  • Security Measures: Explain that banks and payment providers often have security measures in place to protect users. Advise users to check if there are any security alerts or two-factor authentication requirements associated with their transaction.

  • Wait and Retry: In some cases, temporary glitches or server issues could be causing the problem. Suggest waiting for some time and then retrying the transaction.

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